Frequently Asked Questions about security

Savings and investment

Security

Access and credentials

What should I do if my login password has been disclosed? The app isn't working, it keeps freezing. What do I do?

Protection and trust

Is my money safe in imagin? Security recommendations What would happen if Caixabank declared bankruptcy?

Incidents and emergencies

What do I do if my phone gets stolen? My card has been stolen/lost. What do I do? What do I do if an ATM has swallowed my card? What if there's a problem with my account?

Management and contact

How can I contact imagin?

Other ways to contact us

You can also contact us through the following channels:

93 887 25 08 900 211 211

[email protected]

Chat from our app

imaginBank of CaixaBank

imaginersGen S.A. ©

2026

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