WHO ARE WE?
imagin is much more than a financial app.
We are a platform that makes the lives of our users easier through innovation, so they can have control over their everyday life, offering simple solutions and proposals that meet their needs.
Our mission is to help them enjoy their lifestyle, freedom and financial independence. Giving them trust and speaking their own language.
Evolving alongside them, always by their side and supporting them to achieve their dreams and projects.
We offer you an application aimed at providing you with different products and services, both our own and those from other companies (leisure, mobility, travel, financing, insurance...), as well as special offers and discounts for our users. By using our application, you will also be able to access banking information and operational management regarding financial products and services contracted with third parties (for example, access to banking information for the products and services offered by CaixaBank's ImaginBank).
WHY DOES IMAGINTECH NEED TO PROCESS YOUR PERSONAL DATA?
To manage our relationship.
We need to process your data to register you as a user in the application and manage access to the different products, services and contents it offers.
If you are interested in any of our products or services (for example, Imagin&Split, which enables you to manage joint expenses incurred on a trip taken by you and your group of friends), your data will be processed with a view to building this relationship.
We also need to process your data to provide you with access to products, services, special offers and discounts from other companies that may be contracted or accessed using our application.
Your data will also need to be processed to assist you when requesting help via our customer support line.
The basis for the processing of these data is the execution of the contractual relationship .
For ImaginTech to comply with applicable standards.
ImaginTech are obliged under different regulations to process your data in order to comply with the obligations set out therein. These are rules that establish, for example, regulatory reporting obligations, risk management and tax controls and reports. In these cases, your data will be strictly processed by us to comply with legally binding obligations or responsibilities.
The basis for processing this data is compliance with the legal obligations applicable to ImaginTech.
To help us prevent fraud (and save us from the bad guys!)
We also need to process your data to help us prevent fraud and guarantee that your data, our networks and information systems are all fully protected.
The basis for the processing of these data is our legitimate interest in preventing and avoiding situations of fraud as well as ensuring the security of networks and information systems.
To send you information about our application's products, services and contents: we want you to know about all our products and be up to date with all the novelties currently on offer.
ImaginTech will send you commercial information and updates about products or services similar to those you have already contracted, both our own and those marketed by us for other companies. We will also send you customised publicity regarding special offers and discounts available to you at any given time.
We will also use your data to customise your experience with us, for example, to offer you only those products and services that match your profile and preferences. The aforesaid will be done because our utmost desire is that you do not miss out on any of the advantages and benefits you are entitled to as an ImaginTech user.
Don't worry. We will strictly use only the personal data you have disclosed or information obtained by using the application itself and requests for products and services during the previous year. If you wish to opt out, you can let us know through the channels provided for this purpose in our mobile application.
As we have explained, the legal basis for processing such data lies in our legitimate interest in providing you with commercial information about products similar to those you have already contracted. You can stop receiving these communications at any time by exercising your right of opposition (we explain how in the Rights section).
DATA PROCESSING IN APPS AIMED AT MINORS (IMAGINKIDS KIDS' VERSION AND IMAGINTEENS)
IMAGINKIDS (KIDS' VERSION)
ImaginKids (the kids' version) is an app intended for children under the age of 12, with content created (and checked by specialists in children's content) specifically for them, relating to good financial habits and education.
The child's legal guardian must validate their registration for the kids' version.
No data relating to the child will be requested or processed on ImaginKids (kids' version).
ImaginKids (kids' version) does not use any resources such as geolocation, nor does it process browsing data for user analysis or personalised advertising purposes.
ImaginTeens is an app designed for people over the age of 14 years aiming to introduce them to mobile money management.
The app obtains the following identifying details of minors: full name, date of birth, mobile phone number and email address.
If the child's legal guardian gives their authorisation, the minor can view all the products they own in the app (ImaginBank accounts and/or cards, and/or prepaid MoneyToPay cards) and carry out certain transactions from their mobile phone.
ImaginTeens does not use any resources such as geolocation, nor does it process browsing data for user analysis or personalised advertising purposes.
The party responsible for the data processing is ImaginTech, with Tax ID number A61393633 and legal address at c/Provençals, number, 08019 Barcelona
WILL ANY OTHER DATA BE PROCESSED?
Once you have contracted any products or services (leisure, mobility, travel, financing, insurance...) from third party companies, your data will be processed by the company you have contracted, as agreed upon.
So, for example, when you subscribe to a prepaid MoneyToPay card, the processor will be MoneyToPay (CaixaBank Electronic Money, EDE, SL.).
When you benefit from our special offers or discounts, your data will also be processed by the companies that offer them (for example, when you benefit from Booking discounts from the application).
Finally, when you are an ImaginBank customer and access your banking information to manage your financial products and services using our application, remember that the entity responsible for processing your data is ImaginBank (CaixaBank, S.A.), and such data will only be processed for the purposes that you have been strictly informed about and have specifically authorised.
WHAT TYPE OF PERSONAL DATA DOES IMAGINTECH PROCESS?
Data collected by the application itself from using it, data required for providing and delivering products and services you have contracted from us, data for accessing products, services, special offers and discounts offered by third parties via the application, and data collected from browsing the application itself.
SPECIAL DATA CATEGORIES
As a general rule, personal data relating to special categories such as racial or ethnic origin, political opinions, religious beliefs or sexual identity will not be processed.
Whenever such sensitive data needs to be processed, your explicit consent will be requested.
IS MY DATA SAFE?
ImaginTech considers the safety of your personal data to be essential, and we are fully committed to safeguarding it at all times.
Our standards of maximum protection mean your data is fully safeguarded against unauthorised or illicit processing and its loss, destruction or accidental damage; by implementing the best data security protocols, your personal information is fully protected by us at all times.
HOW LONG WILL YOUR DATA BE PROCESSED AND RETAINED FOR?
We will continue to process your data for as long as you remain a user of our application, provided you have not terminated your relationship with us.
However, your data is not immediately deleted, given the legal obligations to retain personal information for a specific length of time; the aforementioned regulations oblige us to retain your data only to meet such legal requirements, and to make, exercise or defend claims within the time limit laid out to undertake legal actions concerning the contractual or business relationships entered into.
WHO DO WE SHARE YOUR DATA WITH ?
Your personal data may be disclosed to the following types of recipients:
On certain occasions we need to share certain information with service providers to grant them potential access to your personal data; this is because we may need the support of specialised companies to help us do our work.
Such providers grant an adequate, sufficient safeguarding service when it comes to processing your data, since we carefully screen service providers by including specific demands in the event that their services involve the need to process personal data.
Below is a list of service types commissioned by our company:
- FINANCIAL BACKOFFICE SERVICES
- ADMINISTRATIVE SUPPORT SERVICES
- MARKETING AND PUBLICITY SERVICES
- CALL CENTRE SERVICES
- LOGISTIC SERVICES
- COMPUTER SERVICES (SYSTEM AND DATA SECURITY, CYBERSECURITY, DATA SYSTEMS, ARCHITECTURE, HOSTING, DATA PROCESSING)
- TELECOMMUNICATIONS SERVICES (VOICE AND DATA)
- PRINTING, ENVELOPING, POSTAL AND COURIER SERVICES
- DATA STORAGE AND DESTRUCTION SERVICES (DIGITAL AND PHYSICAL)
- MAINTENANCE SERVICES FOR BUILDINGS, INSTALLATIONS AND EQUIPMENT
Data processing by service providers is generally carried out by providers from the European Economic Area or countries recognised as having an adequate level of protection.
In other cases, we guarantee the safety and legitimacy of your processed data by requiring its providers to abide by the strictest company standards in order to guarantee absolute protection of personal data in a way similar to that stipulated by European standards, and, in the case of service providers from the USA, covered by the Privacy Shield, or endorsed by standards followed by the European Union.
We will always ensure that whoever has your data to help us provide our services does so with the utmost confidentiality and security measures.
Companies that market their products and services via our application.
Your data will also be disclosed to companies that market their products and services via our application, in order to facilitate your access to the product and service offers you have requested.
Public authorities or institutions.
Finally, we will also share your data with public authorities or institutions when legally required to do so.
DOES IMAGINTECH HAVE A DATA PROTECTION OFFICER?
Indeed it does. As required by data protection regulations, ImaginTech has a Data Protection Officer who ensures that all data is processed whilst fully respecting your privacy and all regulations in force at any given time.
The Data Protection Officer is at your full disposal to answer any questions you may have regarding the processing of your personal data and exercise of your rights. The Data Protection Officer may be reached at: www.CaixaBank.es/dataprotectionofficer
WHAT RIGHTS DO YOU HAVE REGARDING THE PROCESSING OF YOUR PERSONAL DATA?
The following rights may be exercised regarding your personal data:
|Right of acces
||Right to know what personal data we are processing.
|Right to withdraw consent
||Right to withdraw consent at any time when we have been granted permission to process your data.
|Right of rectification
||Right to have your data corrected or updated if inaccurate.
|Right of opposition
||Right to object to processing based on legitimate interest.
|Right of limitation
||Right to data processing restriction based on legitimate interest (when we send you commercial offers).
|Right of portability
||Right to have your data disclosed (data processed to deliver products and services) so it may be passed on to another data protection officer.
You can exercise your rights by using the options provided for this purpose in the mobile application in ImaginBank settings/Exercise of rights or by sending an email to: email@example.com
Also, please be aware that if you still have any complaints regarding the processing of your personal data which is beyond our control, you may always contact the Spanish Data Protection Agency (www.agpd.es).