Fees and useful information

• imagin customers: free for basic services. If you access premium services, you may have to pay, but don't worry — the service must always be expressly accepted, and we will clearly state the amount.

• imagin Reload customers: free for maintenance and use of the prepaid card. Card offered by Global Payments MoneyToPay, EDE, S.L.

• imagin Infinity customers: free for maintenance and use of the account and associated cards. See the fees for certain account and card services, as well as the legal information on the financial products published by imaginersGen S.A. Banking services related to the account are offered by ImaginBank (a CaixaBank trademark), and services related to the card are offered by CaixaBank Payments & Consumer.

Useful information on banking services

Fees for current accounts and cards:

• View the imaginBank fees.

• View the CaixaBank fees and charges.

• We answer your questions about current accounts.

• View the information on basic payment accounts.

• View the information on the Deposit Guarantee Fund.

• Quarterly information on fees and commissions most commonly applied or offered in frequent operations with typical customer profiles (natural persons), as well as up-to-date information on the interest rates and fees published for tacit overdrafts in current and credit accounts.

• View the commissions information document.

• View the pre-contractual information for the imagin pack (imagin infinity: account, card, and online banking) and the imagin account.

Useful information about investment services

CaixaBank, S.A. is a company subject to the legal regime established for Spanish listed companies and supervised by the Spanish National Securities Market Commission (CNMV).

• View the imaginBank fees.

• View the reports, policies, and useful links related to the Markets in Financial Instruments Directive (MiFID).

• View our Anti-Money Laundering policy.

Claims

You can find all the information about claims and send any complaint related to the services we provide by following the procedure described there.