If you're looking for comfort,
debit is for you

Q: 1. Where can I view and change my card PIN?

You can view your card PIN from the imagin app. In the "Wallet" section, tap the card whose PIN you wish to view. On the next screen tap on the “My cards” button and from there tap on “See PIN”. More info here.

Q: 2. How can I pay with my phone?

Whether you have an iPhone or an Android, you can enable pay by phone from the imagin app by heading to the "Wallet" section and choosing the card you want to enable. See more info here.

Q: 3. How can I request a refund for a transaction that I did not make?

To cancel a transaction made with a card, go to the "Wallet" section of the app, find the card related to the transaction, select the transaction you wish to cancel, and initiate the refund process by tapping on "Request refund". If you prefer, you can block the card directly from within the imagin app (we explain how). In case of fraud or theft, you will need a police report.

Q: 4. Can I block my card from the app in the event of loss or theft?

To block your card, open the app, go to "Wallet", select the card you want to block and tap "Block card". You can choose whether to block it temporarily or permanently. You can also ask for a replacement card. View more information here.

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€0

Issue

0€

Maintenance

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Enable it on your mobile and start using it even before you get it at home.

Withdraw cash with no fees at all CaixaBank ATMs. ²

With the security of CaixaBankProtect^©. ³

Block and unblock cards with just a tap 100% on the app.

We send you notifications of your card transactions.

Request a refund of your purchases 100% from the app.

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Your purchases will be debited to your account instantly and you will be taking care of the planet because it is made with 100% recycled plastic.

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FAQs

1. Where can I view and change my card PIN?

You can view your card PIN from the imagin app. In the "Wallet" section, tap the card whose PIN you wish to view. On the next screen tap on the “My cards” button and from there tap on “See PIN”. More info here.

2. How can I pay with my phone?

Whether you have an iPhone or an Android, you can enable pay by phone from the imagin app by heading to the "Wallet" section and choosing the card you want to enable. See more info here.

3. How can I request a refund for a transaction that I did not make?

To cancel a transaction made with a card, go to the "Wallet" section of the app, find the card related to the transaction, select the transaction you wish to cancel, and initiate the refund process by tapping on "Request refund".

If you prefer, you can block the card directly from within the imagin app (we explain how).

In case of fraud or theft, you will need a police report.

4. Can I block my card from the app in the event of loss or theft?

To block your card, open the app, go to "Wallet", select the card you want to block and tap "Block card".

You can choose whether to block it temporarily or permanently. You can also ask for a replacement card. View more information here.

We are what we do

We go above and beyond the standards that certify us as a company with good social, environmental and corporate practices.

NRI: 6149-2023/17317

1. imagin, brand name of imaginersGen. S.A, agent of CaixaBank, S.A. CaixaBank, S.A. markets products of the hybrid payment institution that issues debit cards, CaixaBank Payments & Consumer. E. F. C., E. P., S.A. U., (“CPC”), with registered office at Avenida de Manoteras nº 20, Edificio París (28050 Madrid). The system chosen by CPC to protect the funds of payment service users is to deposit them in a separate account opened with CaixaBank. The card has €0 issue and maintenance fee. You can view the usual prices for frequent banking services (Annex 1) at www.caixabank.es/particular/general/tarifascomisiones_en.html.

2. CaixaBank will not charge for using its ATMs when you withdraw cash using your card.

3. You can see the terms and conditions of the CaixaBankProtect^© service at www.caixabank.es/particular/tarjetas/bank-card-security.html

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If you're looking for comfort, debit is for you

Find out about our debit card 1 and its advantages, and get it delivered free to your home!

Don't wait any longer to enjoy it

FAQs

Customer service

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If you're looking for comfort,
debit is for you

Find out about our debit card ¹ and its advantages,
and get it delivered free to your home!

Download the app
to know more