Something amazing is coming soon:
our cards featuring Braille markings!

Q: 1. How do I activate my card?

You can activate your card in various ways: 1.At any CaixaBank branch. 2.Through the imagin App. 3.By calling 900 211 211.

Q: 2. How do I enable mobile payment?

1.Open the imagin App, and go to the Wallet section. 2.Choose your card 3.If you have an Android device, click on Enable mobile payment. If you have an iOS device, click on Add to Apple Wallet.

Q: 6. Bank card terms

•CVV: a 3-digit security code. •PAN: the number of the card. This consists of 16 digits.

Our first card¹ you can touch, feel and enjoy without relying on third parties thanks
to their contactless system, and where all the important information is printed in Braille.

What's special about these cards?

imagin Braille card

The card number is printed in braille.
Designed with contactless technology.
The cards have a notch cut out on the side so that they can be easily inserted into an ATM/POS terminal.
The ATM voice guide activates automatically.
They have large font in bold to make the details easier to read.

Braille Eccommerce imagin card

Exclusively for online purchases.
All card details are in braille (CVV, PAN, expiry date, etc.).
Designed to show the details where they will be easy to find.
The card contains a QR code where you will find all the information you need.

What other benefits are there?

Free CaixaBank Protect Security.

Free cash withdrawal on debit at more than 11,000 CaixaBank cash machines.²

Block and unblock cards with just a tap in the app.

100% recycled and CO2 neutral.

Do you have any questions?

1. How do I activate my card?

You can activate your card in various ways:

At any CaixaBank branch.
Through the imagin App.
By calling 900 211 211.

2. How do I enable mobile payment?

Open the imagin App, and go to the Wallet section.
Choose your card.
If you have an Android device, click on "Enable mobile payment." If you have an iOS device, click on "Add to Apple Wallet".

3. Are the ATMs accessible?

All CaixaBank ATMs have a menu with voice guidance and a braille keyboard.

All operations are simple, guided and with little text, a larger font size and high contrast, complemented with audio.

4. Are the bank cards secure?

Our bank cards include the CaixaBankProtect® service, which offers the following advantages:

It allows you to report purchases and transactions that you do not recognise within 13 months following the date of the transaction.
You have a helpline available 24 hours a day, 365 days a year.
You will receive free alerts when any unusual transactions are made.
The CaixaBankProtect Emergency service is included.

5. How do I cancel a lost or stolen card?

You can block your card and request a replacement from the imagin App:

From the "Wallet" section.
Click on the card you want.
And in the top right menu, select the option "Block card"

If you cannot access the imagin App, you can call us free of charge on 900 211 211 in Spain, or on 0034 93 591 79 50 if you are abroad.
You only need to provide your ID card or identification document, and tell us which card you wish to block.

6. Bank card terms

CVV: a 3-digit security code.
PAN: the number of the card. This consists of 16 digits.

Download the imagin app

Download the imagin app and see everything we offer. You don't need to have an account with us.

Download

We are what we do

We have been a Certified B Corporation™ since 2020. Discover more here.

NRI: 21426-2022-17317

1. Product advertised: debit, prepaid and credit card. imagin, trademark of imaginersGen, S.A., agent of CaixaBank, S.A. CaixaBank, S.A., is an agent of the payment institution Global Payments MoneyToPay, EDE, S.L. (M2P), domiciled at Avenida de Manoteras nº 20, Edificio París (28050 Madrid), that offers the prepaid card. CaixaBank, S.A., markets products of the hybrid payment entity that issues the credit and debit cards, CaixaBank Payments & Consumer, E. F. C., E. P., S. A. U., ("CPC"), domiciled at Avenida de Manoteras nº 20, Edificio París (28050 Madrid). The system chosen by CPC and M2P to protect the funds of payment service users is to deposit them in a separate account opened with CaixaBank S.A. Granting of the credit card is subject to prior approval by CPC.

2. CaixaBank will not charge a price for using its ATMs when you withdraw cash using your card.