Frequently Asked Questions

Most frequently asked questions

• 1. 

  Are imagin cards free?

  Totally! There are no issuance or maintenance fees. More information.

  Also, imagin gives you the option of paying with your mobile phone or smartwatch, if those are your preferred methods. See how to pay with your mobile or smartwatch.

• 2. 

  How can I activate my imagin card? And how do I apply for an additional card?

  You can activate the imagin card easily from the app. In the "My cards" section, select the card you want to activate and click on "Activate it". 

  You can also activate your card at any CaixaBank ATM or by making a purchase that requires a PIN. It's that easy!

  Applying for an additional card is just as easy. From the app, from the home screen, "My cards", press the “Request new card” button and then select the card you want.

• 3. 

  What should I do if my card does not arrive?

  Don't worry, you will receive your card at your home within 2-3 weeks. If it's been longer than that and you still haven't received it, contact us through the app (Gina chatbot) or by calling 938 872 508 and we will check.

  Within the imagin app, in the "My profile" section, you can check the address you have provided and make any changes as needed.

• 4. 

  Can I use my card abroad?

  Of course! You can pay with your imagin card at all merchants worldwide that accept VISA or MasterCard payments.

  The best card type to use abroad is the credit card. More information.

• 5. 

  My card will expire soon. How can I renew it?

  If your card is about to expire, don't worry, we'll take care of it. Two months before the card expires, we will send you a new one to your home address.

• 6. 

  What do I do if my card doesn't work?

  If your card is damaged, isn't working in ATMs or stores, or the number, expiry date or CVV are no longer visible, you can cancel the card and request a new one through the imagin app.