Frequently Asked Questions

What do I do if an ATM has swallowed my card?

You can cancel the card and order a new one from the imagin app: from the home screen go to “My cards” and click on “Block (temporary/permanent) card”.

To block it, you can also call 93 887 25 08 or 900 211 211 or (+34 93 887 25 25 if calling from outside Spain).

In both cases, you will be able to request a card replacement at the same time, which will be sent to the address you indicate within a maximum of 10 days.

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Other ways to contact us

You can also contact us through the following channels:

93 887 25 08 900 211 211
[email protected]
Chat from our app