Frequently Asked Questions

The app isn't working, it keeps freezing. What do I do?

First of all, check that you have a good Wi-Fi connection or that your mobile data is active. You can also try logging out and logging in again, or updating the app via the Play Store or the Apple Store. If the problem persists and error messages continue to appear, please contact us or call us on 93 887 25 08 or 900 211 211.

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Other ways to contact us

You can also contact us through the following channels:

93 887 25 08 900 211 211
[email protected]
Chat from our app

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