Frequently Asked Questions

For your security, the first thing you need to do is block your card. You can do this easily in the imagin app: from the home screen go to “My cards” and click on “Block (temporary/permanent) card”.

To block it, you can also call 93 887 25 08 or 900 211 211 or (+34 93 887 25 25 if calling from outside Spain).

In both cases, you will be able to request a card replacement at the same time, which will be sent to the address you indicate within a maximum of 10 days.