How can we help you?

What do I do if my card doesn't work?

If your card is damaged, isn't working in ATMs or stores, or the number, expiry date or CVV are no longer visible, you can cancel the card and request a new one through the imagin app.

Was this information helpful?
Thank you for your feedback!
It was not possible to save your vote, sorry for the inconvenience.
Related questions

My card has been stolen/lost. What do I do?

How can I cancel/block my card?

My card will expire soon. How can I renew it?

Otros métodos de contacto

También puedes contactar con nosotros por los siguientes canales:

93 887 25 08 900 211 211
[email protected]
Chat desde nuestra app

Customer service

Access to file an official claim.
Contact FAQ Privacy policy Cookies policy Legal notice Fees and useful information Cybersecurity

Our commitment to the Planet is real

We are now Bcorp Certified!

imaginBank of CaixaBank

imaginersGen S.A. ©

 2026

Download the app