Frequently Asked Questions

What do I do if my card doesn't work?

If your card is damaged, isn't working in ATMs or stores, or the number, expiry date or CVV are no longer visible, you can cancel the card and request a new one through the imagin app.

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Related questions

My card has been stolen/lost. What do I do? How can I cancel/block my card? My card will expire soon. How can I renew it?

Other ways to contact us

You can also contact us through the following channels:

93 887 25 08 900 211 211
[email protected]
Chat from our app

Customer service

Access to file an official claim.
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