Frequently Asked Questions

What are the steps to take out a mortgage?

The first step in taking out a mortgage is to become an imagin customer. Once you're a customer, you can apply for your mortgage from the app by following these steps:

  • Simulate your mortgage payment.
  • Press "Apply" to complete a simple form that will take you no more than 2 minutes.
  • A specialist will review your application and give you a price tailored to your needs.
  • If you accept the proposal, you will need to submit a number of documents which we will tell you about.
  • After reviewing the documentation, we will appraise your new property.
  • With all this in place, you will be able to sign the pre-contractual documentation at CaixaBank.
  • After signing, you will have to wait 10 calendar days (14 in Catalonia) before you can go to a notary and finally sign the mortgage.
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Other ways to contact us

You can also contact us through the following channels:

93 887 25 08 900 211 211
[email protected]
Chat from our app