FAQ's

First steps

• What is imagin?

  At imagin, we don't know very well what we are but we know what we do. At imagin we are not a bank exactly, but we have accounts and cards with no fees, as well as custom financial products. But we are also much more than that: we are committed to the environment and charity and we have a great many initiatives.

  Join a large community, where you will find exclusive content and discounts, as well as solutions for saving, investing and financing.

  Discover more here.

• What are the benefits as an imagin customer?

  One of the great benefits of being an imagin customer is that you don't need to have your salary paid into your account, a direct debit set up for your bills, or to use your card to avoid us charging maintenance fees for your accounts and cards. You do not need any type of link; you just have these benefits for being an imagin customer. With imagin cards, you have access to more than 13,000 ATMs in Spain and you can carry out transactions abroad with very beneficial terms for you.

• What do I need to sign up?

  Signing up to imagin is simple and takes less than 2 minutes. Download the imagin app, complete the short form with your main details, and create your login passwords. The documents you will need are as follows:

  - If you are a student or are employed by a company, you will just need your ID document and to follow the steps indicated.

  - If you are self-employed, as well as your ID document, you must have your self-employment information (Form 036 or 037) and documentation on your business (Form 303, 100/130 or 390, as applicable).

  And just like that, you're an imaginer! Don't know how to open your account? More information here.

• Can I sign up if I am already a CaixaBank customer?

  Of course! If you have access to CaixaBankNow, signing up to imagin will be much quicker and easier. Download the app and follow the steps to register.

  More info here.

• What transactions can I carry out in the imagin app?

  At imagin you can carry out most banking transactions from your mobile phone, such as money transfers, transactions related to your cards, manage your bills, split expenses, apply for cards and loans online... You will also benefit from exclusive discounts from our partners and you will be able to access unique content and experiences.

• Can I open an account with more people?

  Yes, it is possible to open a multi-holder account. All the account holders - up to 4 additional people, with a total of 5 account holders (the originator and the 4 guests) - must be imagin customers. If a person rejects the account invitation or lets it expire, the process will be cancelled for all of them and the account must be created again.

• How do I download the app?

  You can now download the app from Google Play (Android), the iTunes Store (iOS-iPhone) or the Huawei Store. You can use the app on any compatible smartphone with an internet connection. You can also download here by scanning the QR you will find.