Frequently Asked Questions

If the money on your card does not coincide with the transactions you have performed, you probably have authorisations that are pending confirmation.

In this case, 2 things can happen:

• The store must confirm the transaction and the amount will be deducted from your balance within a maximum of 7 days.
• After 7 days the store cancels the transaction, and therefore the initial balance is automatically re-established.

These variations often occur with petrol stations, hotels, airlines and certain e-commerce stores