How can we help you?

If the money on your card does not coincide with the transactions you have performed, you probably have authorisations that are pending confirmation.

In this case, 2 things can happen:

• The store must confirm the transaction and the amount will be deducted from your balance within a maximum of 7 days.
• After 7 days the store cancels the transaction, and therefore the initial balance is automatically re-established.

These variations often occur with petrol stations, hotels, airlines and certain e-commerce stores