FAQ's

  • What should I do if I can't remember my password?

    If you can't remember your login password for the app, click the "Can't log in?" option on the home screen. We will ask you some security questions to confirm your identity and to help you retrieve your password.  

  • How can I change my password?

    It’s very simple. If you want to change your password, go to the Settings menu and select "Change password".

  • What should I do if I can't remember or have blocked my password?

    If you forget or block your passwords, don't worry, because you can recover them completely online. You only need to select the option "Recover passwords" from the imagin app login screen and follow the instructions.

  • How can I change the language of the application?

    You can see the app in English, Spanish or Catalan. If you want to change the language, go to the 'Profile options' menu from the 'Home' section, and select 'Settings'. Here you can select the language. 

  • How do I update my details?

    For the app to work correctly, it is important to keep your personal details updated. You can update them through the "My profile" section. You can also include additional information through the Settings menu.

  • How can I register for alerts in imagin?

    If you want to continue receiving alerts in your app, you must configure them again if you are coming from CaixaBank or Bankia. When you download the app, the system will automatically display a screen redirecting you to alert activation. You just need to follow the steps indicated to activate them. If you do not activate alerts on the first login, you can do so later by going to Menu > Settings > Manage alerts.

  • How can I change the criteria of the advertising I see?

    You can change the settings regarding the processing of your data for receiving imagin advertising at any time. You just need to go to the 'Profile options' menu in the 'Home' section and select 'Settings'. Then go to 'Privacy' and tell us how you want us to communicate with you.

  • How can I contact imagin?

    Via Instagram (@imaginers_app), Twitter (@ImaginResponde) or by ringing 938 872 508 or 900 211 211.

  • How can I leave imagin?

    We hope we never have to say goodbye, but if at any time you want to end our relationship, you can go to the 'Profile options' menu from the 'Home' section and select 'Settings'. Here you will see the option to delete your account.