FAQ's

Settings

• What should I do if I can't remember my password?

  If you can't remember your login password for the app, click the "Can't log in?" option on the home screen. We will ask you some security questions to confirm your identity and to help you retrieve your password.  

• How can I change my password?

  It’s very simple. If you want to change your password, go to the Settings menu and select "Change password".

• What should I do if I can't remember or have blocked my password?

  If you forget or block your passwords, don't worry, because you can recover them completely online. You just need to select the option "Can't log in" from the imagin app login screen and follow the instructions shown.

• How can I change the language of the application?

  You can see the app in English, Spanish or Catalan. If you want to change the language, go to My profile, then the Settings menu and then the language. Here you can select the language

• How do I update my details?

  For the app to work correctly, it is important to keep your personal details updated. You can update them through the "My profile" section. You can also include additional information through the Settings menu.

• How can I register for alerts in imagin?

  If you want to continue receiving alerts in your app, you must configure them again if you are coming from CaixaBank or Bankia. When you download the app, the system will automatically display a screen redirecting you to alert activation. You just need to follow the steps indicated to activate them. If you do not activate alerts on the first login, you can do so later by going to Menu > Settings > Manage alerts.

• How can I change the criteria of the advertising I see?

  You can change the settings regarding the processing of your data for receiving imagin advertising at any time. You just need to go to the 'Profile options' menu from the "Settings" and then click on the option "Commercial activity consent". Then go to "Settings" and tell us how you want us to communicate with you.

• How can I contact imagin?

  Via Instagram (@imaginers_app), Twitter (@imaginersapp), through the chatbot on the app or by calling 938 872 508 or 900 211 211.

• How can I leave imagin?

  Enter the Account section, click on Withdraw or cancel contracts and select the cancellation option or product from the drop-down menu. The definitive deletion of the account may take between 3 and 4 days to become effective and once processed you will not be able to access your account or use your cards.