FAQ's

• What is imaginKids and what are the requirements?

  imaginKids is CaixaBank's value proposition for minors up to the age of 11, intended to let you save for your kids' future.

  The only requirement is that the minor be between 0 and 11 years old, both inclusive.

  To open an imagin kids account, you have to go to a CaixaBank branch with the DNI and family book.

• How does imaginKids work?

  Once the account is created, the parents will be able to view it and manage it from the CaixaBank Now app.

  More info here.

• How do I register a child under 12 years old in imaginKids?

  The parent/legal guardian must go to their nearest branch with their DNI and the minor's DNI. To open an imaginKids account, it is not necessary for the parent/legal guardian to be a CaixaBank customer.

  The only channel for opening an imaginKids account is through a CaixaBank branch, as it requires the child's DNI to be scanned in person.

  More info here.

• If my child is 12 years old, can they continue using imaginKids?

  It's time to discover their new app for adolescents: imaginTeens

  More info here.

• I am not a CaixaBank customer; can I use the imaginKids app?

  Yes. Even if you are not a CaixaBank or imaginBank customer, you can access the app and enjoy almost all its benefits. To enjoy imaginKids to the fullest, you only have to go to a CaixaBank branch and open an imaginKids account.

• What happens if I lose my phone? Can I still access imaginKids?

  Don't worry! You can access the app from any other phone. Remember that all your details will be secure, as no one will be able to access the app without the password.

• What is imaginTeens?

  It is the first financial app for young people between 12 and 17 years old with which they can manage all their money, shop from their mobile, get paid and much more. Learn more about it here.

• What are the benefits of imaginTeens?

  imaginTeens lets you manage your money and expenses in real time, have a debit or prepaid card and pay with it or directly from your mobile, send and receive money with Bizum, get your allowance instantly and create personal or shared goals to start saving.

  You can also enjoy discounts on your favourite brands and financial education and cybersecurity content just for having the app. More info here.

• What does the imaginTeens service include?

  With imaginTeens you can open a bank account with an optional debit card or a prepaid card with no fees. You can manage all of your money from the app.

• What ages is imaginTeens aimed at? Are there any conditions?

  The imaginTeens app is aimed at young people ages 12 to 17, both inclusive. Download the app.