FAQ's

• What is imaginKids and what are the requirements?

  imaginKids is CaixaBank's value proposition for minors up to the age of 11. It consists of an account and an app on financial education and good money habits.

  The only requirement is that the minor is between 0 and 11 years old, both inclusive.

  More info here.

• How does imaginKids work?

  Once the account has been created, both parents and children will be able to enjoy the imaginKids smartphone app.

  In this app, parents will be able to:

  • Set goals associated with rewards. Validate completed tasks.
  • View and control your child's account at all times.

  For the children:

  • Content from their favourite channels: Boing, Club Super3, LaBanda and Hiru3.
  • Learn through play: Meet goals and receive rewards.
  • Win stickers! Collectible stickers when tasks and challenges are completed.
  • Rewards in augmented reality! And scratch and win games.
  • Customise Avatar: They can select one of the avatars in the app and change the accessories to create the latest look.
  • Educational content and games: Fun content to learn through play.

  More info here.

• How do I register a child under 12 years old in imaginKids?

  The parent/legal guardian must go to their nearest branch with their DNI and the minor's DNI. To open an imaginKids account, it is not necessary for the parent/legal guardian to be a CaixaBank customer.

  The only channel for opening an imaginKids account is through a CaixaBank branch, as it requires the child's DNI to be scanned in person.

  More info here.

• If my child is 12 years old, can they continue using imaginKids?

  No problem! The child can continue using the app as you they have done so far, but it will be time to discover the new app for teenagers: imaginTeens.

  More info here.

• I am not a CaixaBank customer; can I use the imaginKids app?

  Yes. Even if you are not a CaixaBank or imaginBank customer, you can access the app and enjoy almost all its benefits. To enjoy imaginKids to the fullest, you only have to go to a CaixaBank branch and open an imaginKids account.

• What happens if I lose my phone? Can I still access imaginKids?

  Don't worry! You can access the app from any other phone. Remember that all your details will be secure, as no one will be able to access the app without the password.

• What is imaginTeens?

  It is the first financial app for young people between 12 and 17 years old with which they can manage all their money, shop from their mobile, get paid and much more. Learn more about it here.

• What are the benefits of imaginTeens?

  imaginTeens allows you to manage your money and expenses in real time, receive your pocket money instantly on your phone, pay using your phone with a prepaid card and create personal or shared goals to start saving.

  You can get discounts in restaurants, experiences and technology just by having the app, and it also includes games and the #flashfinance section to learn about finances. More info here.

• What does the imaginTeens service include?

  With imaginTeens you can open a bank account with an optional debit card or a prepaid card with no fees. You can manage all of your money from the app.

• What ages is imaginTeens aimed at? Are there any conditions?

  The imaginTeens app is aimed at young people ages 12 to 17, both inclusive. Download the app.