New security requirements for online purchases

Your security comes first

If you shop online, you will need to use the imagin app to authorize your purchases.


The European Payment Services Directive (PSD2) has introduced new security requirements for making online purchases.


As a result, starting now, you will have to confirm your identity to authorize your online purchases; you can do this through the imagin app.

Follow these steps to authorise your purchases
on your mobile device using the imagin app

To authorize your purchase with your mobile you need to:


download imagin app

1. Have the imagin app downloaded on your mobile.

download imagin app

2. Login with your username and password. Do you have the password for your imagin account?

- If you have it, you can move on to the next step.
- But if you need to recover them, open the imagin app and click on "Can't log in?". Then enter your email or your national ID number without the letter as the username. In this case, have your card number to hand.

Recommendations to strengthen the security of your payment methods

It is essential that your mobile phone number and email address are up to date. These are the means by which we will communicate with you in the event that we detect any incident that may affect your security. You can update your details on the imagin app, in Settings > My profile.

And remember, if you notice a suspicious transaction on any of your cards, you can limit the functions of your cards yourself, limiting withdrawals at ATMs or online purchases and temporarily blocking your cards quickly and easily.




Not all purchases will require authorisation.